• Full Time
  • New York

Website Quality Control Laboratories, LLC

We are looking to hire a skilled IT support engineer to assist all users with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.

To ensure success as a IT support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues.

IT Support Specialist Responsibilities:

  • Responding to all ticket requests Email request.
  • Manage Server, Domain Controller, Cloud Server. Application Server
  • Manage all Account Office 365, SharePoint, Microsoft Application.
  • Traveling to the client’s location or connecting via a remote link.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Manage Cisco Meraki VPN, McAfee Security, Logmein.
  • Manage inventory System.
  • Advising on software or hardware upgrades.
  • Providing basic training in computer operation and management.
  • Completing job reports and ordering supplies.


  • Bachelor’s degree in computer science or information technology.
  • Proven work experience as a desktop support engineer or support technician.
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems.
  • knowledge in Windows 10, Network Printers, Network Scanner.
  • Ability to solve complex hardware and software issues.
  • Ability to travel and work after hours when necessary.
  • Excellent interpersonal skills.
  • Good written and verbal communication skills.
  • Certification is a plus
  • 5-years experience of IT related works
  • Knowledgeable on Cisco Meraki
  • Knowledgeable on Active Directory
  • Basic knowledge on IT-Networking

To apply for this job email your details to qaqclabs@yahoo.com